Teachers have enough to worry about. The progress and welfare of their pupils, the dreaded OFSTED inspection, the concerns of parents… We think it’s unreasonable that teachers also have to worry about whether the printer is working today, or if the network will crash before they upload this important file. We know your school’s budget might not stretch to a full-time in-house ICT technician. But Primaryworld’s service is designed to give you all of the support and responsiveness of in-house support without the expense.
All the Benefits of a Dedicated ICT Technician Primaryworld provides all of the services that an in-house technician would. Primaryworld provide on-site support through our qualified, DBS-checked technicians, along with remote support that provides fast, simple solutions. From troubleshooting and software updates to emergency maintenance, we’ll solve any problem you present us with. What’s more, we provide all of this support in a simple, easy way. You don’t need to fill out forms, raise support tickets, or get bounced around from customer service advisor to technical support, only to be told to contact a manufacturer. All you do is call us, text us, email us – even send a WhatsApp message – and we’ll handle everything for you.
"Primaryworld provide ICT support to our school and many of the schools within our group. They maintain the entirety of the schools ICT infrastructure. The school website is also managed by Primaryworld. ICT runs smoothly across the school and Primaryworld are able to make any adjustments as and when necessary to support the schools ICT infrastructure moving forward. Primaryworld regularly install new equipment and have been involved in the installation of an entire server as well as the internet set up across the entire school. They ensure that our systems are secure and regularly backed up."
Mr Leigh Fox - Gaddesby Primary School | Gaddesby | Leicestershire
Flexible Support, Built Around You Our whole service is designed to support you. At Primaryworld, we’ll tailor our support to meet with your school’s precise requirements. If you need regular support at set times, we’ll be happy to agree a schedule for contracted maintenance and support. You’ll be assigned a specific technician who’ll be your sole point of contact and who’ll liaise with manufacturers or external experts to ensure you receive unbeatable service without you having to jump through hoops or being passed from pillar to post. If you have a one-off issue that you need addressing, we’re also happy to provide support on an as-needed basis. Simply tell us what problem you’re having when it arises and we’ll find you a solution. No contracts, no ongoing fees. Just a high quality support service. Contact us now for more information.
"Primaryworld are extremely supportive in all aspects of our ICT requirements. They help us with our everyday computer faults and failures and provide support, guidance and recommendations on the best products and services and ensure we have the appropriate licences in place. They have a great understanding of how ICT in schools works. Their support is only ever a phone call or an email away and their staff are very accommodating."
Mrs Linda Powell - James Peacock Infants School - Ruddington Nottinghamshire
